Refund policy

RETURN & REFUND POLICY

Brand Name: DivHarLin
Website: https://divharlin.com/
Trade Name: AK AGENCY
Legal Name: RUPARELIYA ASHISH CHANDULAL
GSTIN: 24BOXPR2375K1Z4
Email: divharlinclothing@gmail.com

Last Updated: 30 October 2026

1. Introduction

At DivHarLin, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience.

This Return & Refund Policy explains the conditions and procedures for returning products, requesting refunds and cancelling orders purchased through our website.

2. Return Period

Customers may request a return within 7 days from the date of delivery of their order.

Return requests submitted after this period may not be accepted, except where required under applicable law.

3. Return Eligibility

To qualify for a return:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags, labels and packaging must be intact.

  • Customers must provide their order number or proof of purchase.

  • The return request must be submitted within 7 days of delivery.

Products that have been damaged due to customer misuse or improper handling may not qualify for a return.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After verification, DivHarLin will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

5. Non-Returnable Products

The following products may not be eligible for return:

  • Products that have been used or worn.

  • Products damaged due to customer misuse.

  • Products without original tags or packaging.

  • Products specifically marked as non-returnable on the product page.

  • Products returned after the 7-day return period.

This policy does not limit any consumer rights available under applicable law.

6. Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved or rejected.

If approved:

  • Refunds will be processed within 5–7 business days after approval.

  • Prepaid order refunds will be issued to the original payment method wherever possible.

  • For Cash on Delivery (COD) orders, refunds will be processed through Bank Account or UPI.

  • Customers may be required to provide accurate bank account or UPI details.

  • The actual time taken for the refund to appear may depend on the bank or payment provider.

7. Return Shipping Charges

DivHarLin will bear the applicable return shipping charges for eligible returns.

Customers should contact our support team before sending any product back.

We will provide the necessary return instructions.

8. Order Cancellation Policy

Customers may request order cancellation before the order is shipped.

Once an order has been dispatched, cancellation may not be possible. Customers can contact our support team for assistance.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method within 5–7 business days after approval.

9. How to Request a Return or Refund

To request a return or refund, please email us at:

divharlinclothing@gmail.com

Please include the following information:

  • Full Name

  • Order Number

  • Registered Mobile Number

  • Registered Email Address

  • Reason for Return or Refund

  • Product Photographs (if applicable)

Our customer support team will review your request and provide further instructions.

10. Refund Delays

If you have not received your refund within the expected time:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider.

  3. Contact DivHarLin at divharlinclothing@gmail.com for assistance.

11. Customer Support

For any questions regarding returns, refunds or cancellations, please contact:

DivHarLin
Trade Name: AK AGENCY
Legal Name: RUPARELIYA ASHISH CHANDULAL

Website: https://divharlin.com/
Email: divharlinclothing@gmail.com

Business Address:
41, Siddhipark Society, L.H. Road,
Surat, Gujarat – 395006, India.

GSTIN: 24BOXPR2375K1Z4

12. Policy Updates

DivHarLin reserves the right to update or modify this policy when necessary. Any changes will be published on this page.

Customers are encouraged to review this policy periodically.

Thank you for shopping with DivHarLin!

We appreciate your trust and look forward to serving you.