Privacy policy

PRIVACY POLICY

Brand Name: DivHarLin
Website: https://divharlin.com/
Trade Name: AK AGENCY
Legal Name: RUPARELIYA ASHISH CHANDULAL
GSTIN: 24BOXPR2375K1Z4
Email: divharlinclothing@gmail.com

Last Updated: 30 October 2026

1. Introduction

Welcome to DivHarLin.

At DivHarLin, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products or communicate with us.

By using our website, you acknowledge this Privacy Policy and the applicable practices described below.

2. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

Order Information

  • Order Details

  • Purchased Products

  • Order Number

  • Delivery Information

  • Purchase History

Payment Information

  • Payment Transaction Details

  • Payment Status

  • Refund Information

Payments may be processed through third-party payment gateways. We do not intend to store your complete debit card, credit card or banking passwords.

Technical Information

  • IP Address

  • Browser Information

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies Information

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and deliver your orders.

  • To confirm purchases and payments.

  • To provide shipping and tracking updates.

  • To process returns, refunds and cancellations.

  • To respond to customer inquiries.

  • To improve our website and services.

  • To prevent fraudulent activities.

  • To comply with applicable laws and regulations.

  • To communicate promotional offers where permitted by law.

4. Sharing of Personal Information

DivHarLin does not sell or rent customers' personal information to third parties.

We may share necessary information with trusted service providers, including:

  • Payment Gateway Providers

  • Courier and Delivery Partners

  • Website Hosting Providers

  • E-commerce Platform Providers

  • Customer Support Services

  • Government and Legal Authorities when required by law.

Information is shared only to the extent reasonably necessary for the relevant purpose.

5. Cookies Policy

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

  • Remember shopping cart items.

  • Understand website traffic.

  • Improve website performance.

  • Remember customer preferences.

  • Provide a better browsing experience.

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage method can guarantee complete security.

7. Data Retention

We retain personal information only for as long as necessary for:

  • Processing customer orders.

  • Managing customer accounts.

  • Providing customer support.

  • Handling returns and refunds.

  • Maintaining business records.

  • Complying with legal and regulatory requirements.

When information is no longer required, appropriate steps will be taken to delete or anonymise it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise a privacy-related complaint.

To exercise your rights, contact us at:

divharlinclothing@gmail.com

We will respond to eligible requests in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites and services.

DivHarLin is not responsible for the privacy policies, content or security practices of external websites.

Customers are encouraged to read the privacy policies of those websites before sharing personal information.

10. Children's Privacy

Our website is not specifically designed to collect personal information from children.

We do not knowingly collect children's personal information in violation of applicable laws.

If we become aware of any such collection, we will take appropriate action as required by law.

11. Marketing Communications

We may send promotional emails, product updates, special offers and other marketing communications where permitted by applicable law.

Customers can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

Essential communications relating to orders, payments, shipping and refunds may still be sent.

12. Data Transfers

Your personal information may be processed by service providers located in different regions or countries, where applicable.

Any transfer or processing will be subject to applicable data protection laws and requirements.

13. Changes to This Privacy Policy

DivHarLin reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page with the revised Last Updated date.

Customers are encouraged to review this page periodically.

14. Grievance Redressal

For any privacy-related complaints, concerns or requests, please contact our support team.

Email: divharlinclothing@gmail.com

Please mention "Privacy Complaint" in your email subject line.

We will review and address your complaint in accordance with applicable laws.

15. Contact Information

For questions regarding this Privacy Policy, please contact us:

Brand Name: DivHarLin
Trade Name: AK AGENCY
Legal Name: RUPARELIYA ASHISH CHANDULAL

Website: https://divharlin.com/
Email: divharlinclothing@gmail.com

Business Address:

41, Siddhipark Society, L.H. Road,
Surat, Gujarat – 395006, India.

GSTIN: 24BOXPR2375K1Z4

Thank you for trusting DivHarLin.

Your privacy and trust are important to us.